CoCCA AUP Complaint Resolution Service

The CoCCA Acceptable Use Policy Enforcement Procedure is an alternative to litigation for resolution of complaints between the registrant of a domain name and a complainant who alleges a registrant is in violation of the ccTLD Acceptable Use Policy.

What kinds of activity violate the AUP ?

To view the restrictions pertaining to use of a Domain and a ccTLD manager's network please review the applicable AUP. The Registration of a Domain may be revoked or suspended by the ccTLD Manager for non-compliance with the AUP. The AUP is designed to protect the public interest by addressing three broad areas of concern.

• publication of prohibited internet content
• infringement of intellectual property rights
• "phishing", spam or other "cyber crimes"

What is the procedure ?

If you have a complaint regarding the registrants use of a domain in the Afghanistan (.AF), Christmas Island (.CX), Dominica (.DM), South Georgia and the South Sandwich Islands (.gs), Kiribati (.KI), Mongolia (.MN), Mauritius (.MU), Norfolk Island (.NF) or Timor-Lest (.TL), Haiti (.HT), Guyana (.GY) or Montserrat (.MS) ccTLD's please review the applicable ccTLD AUP policy and sign and FAX the complaint form to CoCCA for review.

NOTE: This Complaint Resolution Procedure is a member service and only applies to the participating CoCCA Member domains above.

After completing the AUP complaint form below please fax to FAX +61 (0)2 8324 6336, or email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

NOTE: IF YOU DO NOT LODGE A SIGNED COMPLAINT YOUR COMPLAINT WILL NOT BE REVIEWED.

The fax will be converted to a pdf and emailed to the CoCCA Complaints Officer and the ccTLD manager for review. This preliminary review will take place within 24-48 hours and will be a review of the complaint to determine if immediate action is necessary to protect the public interest - prevent cyber crime or restrict access to prohibited internet content.

If immediate action is not required, the complaint will be forwarded to the CoCCA Ombudsman for mediation. If mediation fails the complainant can request the Ombudsman send the matter to an expert who will arbitrate the resolution of the complaint.